Refund policy

30-Day Return Policy

At Blendrix, customer satisfaction is important to us. We offer a 30-day return period starting from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, the following conditions generally apply:

The return request must be submitted within 30 days of delivery.
The item must be unused and in its original condition.
The product should be returned with its original packaging, accessories, and included components whenever possible.
The item must not show damage caused by improper use, handling, or unauthorized modification.

Due to the size and nature of furniture products, we recommend contacting our customer service team before arranging any return shipment.

How to Request a Return

To initiate a return, please contact us at:

Email: hello@blendrix.us

Please include the following information:

Your order number
The name of the product you wish to return
The reason for the return
Clear photographs of the product, if applicable

Our customer service team will review your request and provide return instructions, including the appropriate return destination.

Please do not send items back without first receiving return authorization and instructions from our team.

Return Shipping Costs

For returns due to personal preference, a change of mind, or an incorrect purchase decision, the customer is responsible for the return shipping costs.

For products that arrive damaged, defective, or incorrect due to our error, Blendrix will work with the customer to arrange an appropriate resolution, including covering reasonable return shipping costs when a return is necessary.

Original shipping charges are generally non-refundable for voluntary returns unless required by applicable law or otherwise agreed by Blendrix.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

After reviewing your request, we may offer an appropriate solution, such as:

A replacement product or component
A return and refund
Another mutually agreed resolution

We will assess each case individually.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the return review outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after approval. Actual processing times may vary depending on your payment provider or financial institution.